Informativa sui rimborsi

You have 14 days from the delivery date to request the return of one or more items of your order. No returns will be accepted after that date.

In order to request a return, it is essential that our product integrity requirements are met:

• The products must not have been damaged or show signs of wear.
• The products must be returned in their original packaging, including labels and packaging.
• Returned products must be sent in one single shipment.

To activate the return procedure, you must contact us through one of our channels:

• By sending an email to customer.service@ghirelli.com
  
• By contacting us via whatsapp at: +39 3887214968

indicating the order number and which items you want to change.

Once the request is completed you can proceed to send the items to the address:
Ghirelli Srl Via Piacentina 4/G
45030 Occhiobello (RO)
Italy

NOTE: Return shipping costs are on you, GHIRELLI® does not provide prepaid shipping labels.
Upon receipt of the goods, we will check the products. If they comply with the integrity requirements, we will make a refund on the payment method used during the purchase.

The refund will be issued within 15 days of receipt of the goods, and will be equal to the cost of the returned products. Shipping costs are excluded from refunds.

NOTE: you will be responsible for your return and its content until we receive it. GHIRELLI® is not responsible for lost / damaged shipments by couriers selected by customers.